FAQs
At IsAsLabel, we do things with care, not speed.
Every hoodie, blend, and loaf is made to support your personal growth and your questions matter to us.
Frequently Asked Questions
Before you reach out, take a look your answer might be here already.
Q: When will my order ship?
A: Orders ship within 7–14 business days. Ritual takes time. Every order is packed with presence and intention.
Q: Will I get a confirmation email?
A: Yes — once you order, you’ll receive a confirmation and tracking email when your item ships.
Q: Can I cancel my order?
A: Orders can be canceled within 24 hours of placing them. After that, we begin processing with care — no cancellations beyond that point.
Q: What is your return policy?
A: Due to the intimate, made-for-you nature of our items, all sales are final. Please review your order carefully before checking out.
Q: What if my order arrives damaged?
A: We got you. If your item arrives broken, defective, or incorrect, please contact us within 3 days of delivery and we’ll make it right.
Q: Why don’t you accept returns or exchanges?
A: We believe in fresh, intentional, untouched rituals. Every piece is made to be yours and yours only — no recycling of returns.
Q: Do you ship internationally?
A: Not yet — but we’re working on it. U.S. domestic shipping is available with tracking.
Q: What payment methods do you accept?
A: All major cards, Apple Pay, and Shop Pay are accepted at checkout.
Q: How long is delivery time?
A: Delivery typically takes 7–30 days, depending on location. Trust the process — it’s worth the wait.
Q: I entered the wrong address — can I fix it?
A: Yes. Email us within 24 hours of placing your order and we’ll update it before shipment.
Still have a question?
Reach out via our Contact Page and we’ll respond within 1–2 business days. Healing takes presence. So do we.